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- The Enhanced Print Troubleshooter is a diagnostic tool developed by
- the Decision Theory Group at Microsoft Research and Microsoft
- Product Support Services. The Enhanced Print Troubleshooter uses
- probabilities and costs associated with different faults to generate
- a list of recommended troubleshooting steps. When you run the
- Enhanced Print Troubleshooter, the list of recommendations is
- regenerated after each question is answered, based on what the
- system knows about the problem you are having and the printing
- configuration.
-
- The Enhanced PTS can be invoked by clicking the shortcut included
- in this folder or entering EPTS via a command line or custom shortcut,
- with the following optional arguments. Note that the files pts.bin,
- dxdll.dll, and pts.hlp should reside in the directory where the PTS
- application resides.
-
- Usage: EPTS [/sy|/sn|/sa][/ry|/rn] [datafile]
-
- Options Meaning
-
- /sy sense yes - detect default printer configuration (default)
- /sn sense no - do not detect default printer configuration
- /sa sense ask - ask user
-
- /rn do not show recommendations (default)
- /ry display ranked list of recommended steps in status window
-
- datafile
-
- The datafile contains probability and cost information. The default is
- PTS.BIN included in this directory. The files pts.bin, dxdll.dll,
- and pts.hlp should reside in the directory where the EPTS application
- resides.
-